PA authorization number is case-sensitive in the Provider Healthcare Portal

The Indiana Health Coverage Programs (IHCP) informs providers that the field for the authorization number used to search and review prior authorization (PA) requests in the Provider Healthcare Portal is case-sensitive. Alpha characters in the authorization number must be keyed in UPPER CASE. If the authorization number is keyed incorrectly, providers will receive an "authorization not found" error message. The IHCP plans to modify the Portal to change the case sensitivity of this field. Please monitor future IHCP publications for implementation of this modification.

screen 22