NEMT town hall presentations and FAQs available for reference

The Indiana Family and Social Services Administration (FSSA) and its vendor, Southeastrans Inc., recently held a series of virtual town hall meetings to discuss changes related to the brokering of nonemergency medical transportation (NEMT) services for fee-for-service Medicaid members, which began June 1, 2018. The four webinars were directed toward Indiana Health Coverage Programs (IHCP) transportation providers, IHCP facility providers, and organizations working directly with affected IHCP members.

The meeting agendas addressed specific questions and issues related to policy and process changes for scheduling, rendering, and billing for NEMT transports. The presentations and answers to FAQs are available on the Southeastrans website at or from the NEMT web page at