IHCP provider enrollment inventory at normal levels

The Indiana Health Coverage Programs (IHCP) has reduced the inventory for provider enrollment transactions to normal levels. Providers who have submitted transactions should follow these guidelines:

  • If you received communication requiring a correction or requesting additional documentation for your transaction, follow the instructions that were provided to complete the transaction. Corrections and missing documentation must be submitted timely to keep the transaction in active status.
  • If you have not received communication regarding your transaction, you should check the status of your transaction as follows:
    • If you submitted the transaction through the Provider Healthcare Portal (Portal), check the status of the transaction in the Portal using the application tracking number (ATN) issued when the transaction was submitted.
    • If you submitted the transaction on paper, check the status of the transaction by calling Customer Service at 1-800-457-4584. You will need to provide your National Provider Identifier (NPI), as well as the legal and doing business as (DBA) name on the transaction.

Enrollment transactions are being worked based on the date received, with the oldest being worked first. Providers should continue to submit transactions in a timely manner to allow time for processing before transaction deadlines. In particular, applications for enrollment revalidation should be submitted in response to the initial notice 90 days before the revalidation deadline.

Providers are strongly encouraged to use the Portal for all submissions, if possible, as electronic transactions can be processed more efficiently than paper submissions. Not only is the Portal designed to reduce errors in initial submissions, but the Portal also provides an application tracking number (ATN) that is helpful in tracking subsequent submissions if follow-up is needed for missing information or documents.

Questions about provider enrollment transactions can be directed to Customer Service at 1-800-457-4584.