IHCP clarifies when to use Southeastrans for NEMT

On June 1, 2018, the Indiana Health Coverage Programs (IHCP) began working with Southeastrans to manage all nonemergency medical transportation (NEMT) for Traditional Medicaid members (see IHCP Bulletin BT201816). Before June 1, 2018, Traditional Medicaid members' NEMT was not coordinated through the State. As of June 1, 2018, the IHCP asks that members who have no other means of transportation coordinate their transportation to nonemergency medical services through the NEMT broker, Southeastrans. All eligible nonemergency trips with dates of service on or after July 1, 2018, must be scheduled through the Southeastrans call center in order for transportation providers to receive payment.

However, for clarification, for members with other means of transportation available to them, transportation should not be arranged through Southeastrans. Individuals who would not coordinate their nonemergency transportation through Southeastrans include:

  • Traditional Medicaid members who have a friend or family member who can transport them to and from medical appointments
  • Traditional Medicaid members who use a not-for-profit service or organization in their community for NEMT
  • Traditional Medicaid members in a medical facility, nursing home, or hospital with other means for transportation

The only time members should arrange NEMT for a Traditional Medicaid member through Southeastrans is when there are no other means of transportation available for that member.

Please direct questions to Southeastrans by contacting the following: