Nursing Facility Satisfaction Survey Webinars Scheduled in November

Nursing Facility Satisfaction Survey Webinars Scheduled in November

The Family and Social Services Administration (FSSA) cordially invites you to participate in an informational webinar regarding the reports generated from the Nursing Facility Satisfaction Surveys conducted earlier this summer. The webinar will be hosted by Press Ganey, the vendor that performed the resident, family member/friend, and employee satisfaction surveys. The webinars will be conducted at the following times:

  • Thursday, November 7, 2013, at 2 p.m. Eastern Time (ET)
  • Friday, November 8, 2013, at 9:30 a.m. ET
  • Tuesday, November 12, 2013, at 2 p.m. ET
  • Friday, November 15, 2013, at 9:30 a.m. ET

To best accommodate all participants, registration for the webinar is required. Press Ganey will send each nursing facility an email with registration instructions. Please contact Julia Seres with Press Ganey at Julia.seres@pressganey.com or (312) 610-5202 if you do not receive an email invitation and wish to participate. Press Ganey will email your facility-specific reports beginning November 4, 2013. During the webinar you will receive information about the survey outcomes and the reports you will be receiving.

If you have any questions, please feel free to contact Karen Filler with the FSSA Division of Aging at (317) 232-4651.