Nursing Facility Satisfaction Survey Webinars Scheduled for May 2013

Nursing Facility Satisfaction Survey Webinars Scheduled for May 2013

The Indiana Division of Aging, in collaboration with the Office of Medicaid Policy and Planning, is offering webinars regarding the Nursing Facility Satisfaction Surveys that will be conducted in July, August, and September 2013. The webinars are scheduled for Friday, May 10, 2013, at 9:30 a.m., and Friday, May 17, 2013, at 2 p.m., Eastern Time.

Press Ganey, the vendor who will perform the resident, family member/friend, and employee satisfaction surveys, will host the webinars. During the webinar, you will receive information about the upcoming survey process and how your residents, their families and friends, and your employees will be surveyed. Watch upcoming Indiana Health Coverage Programs publications for more information.