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Providers May Experience Delays in Claims Processing

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Providers May Experience Delays in Claims Processing

HP experienced a delay in claims processing beginning Monday, October 1, 2012. Normal claims processing has now resumed; however, until the backlog of claims has been processed, providers may experience delays in viewing claims submitted since Monday on Web interChange Claim Inquiry.

If you have received an internal control number (ICN) for claims submitted via Web interChange or if you have submitted batch claims and received a Submission Summary Report that verifies your claims have been accepted, please do not resubmit the claims, as this may cause an added delay and a possible claim denial as a duplicate claim.

As a friendly reminder, please submit claims by Wednesday at 4 p.m. In general, if the Indiana Health Coverage Programs (IHCP) receives a clean claim by 4 p.m. Wednesday via Web interChange or through an 837 transaction, this allows ample time for HP to adjudicate submitted claims through the weekly financial cycle and pay providers.