General Provider Services
If you're an Indiana Medicaid provider - regardless of your
provider category or specialty - this section is for you. It links
you to information that helps make doing business with the Indiana
Health Coverage Programs (IHCP) easier. You'll find details about
billing, free provider workshops, forms, the Health Insurance
Portability and Accountability Act (HIPAA), how to submit claims
electronically, and more. Select a topic from the menu on the left
or the list below.
If you have questions that aren't answered here or elsewhere on
this site, please contact HP Customer Assistance at (317) 655-3240
in the Indianapolis local area or toll-free at 1-800-577-1278.
Provider Relations Field Consultants can assist you with
enrolling, updating your provider profile, learning to use Web
interChange, addressing complex claims concerns, and much more.
They also provide one-on-one training in your office and training
at the quarterly provider workshops and the annual provider
seminar. Contact information for each field consultant is available
on the Provider Relations
Field Consultants page.
Our goal is to make doing business with Medicaid as efficient as
possible. In this section, you'll find links to more detailed
- Verifying members' eligibility--It takes more than a Hoosier
Health Card or even a prior authorization. Find the tools you need
at Eligibility Verification.
- Obtaining prior authorization.
- Monitoring members' Medicaid use--The Right
Choices Program (RCP) monitors members' Medicaid utilization
and, when appropriate, implements restrictions for members who use
services more extensively than their peers.
- Finding other Medicaid providers--search by
specialty, address, institution, and more at Provider
As a Medicaid provider, what's the best way for you to submit
claims to the Indiana Health Coverage Programs (IHCP)? It's a
big topic, and an important one. In this section, you'll find links
to answers, from provider code sets to fee schedules to a list of explanations of benefits
(EOBs). There's also an extensive question-and-answer page about
submitting claims. Whether you're new to Medicaid or have been
a provider for years, this section is designed to help answer
your billing questions.
Electronic transactions must be HIPPA compliant. The EDI
solutions page provides resources for providers and vendors.
IHCP provider manual and specific program manuals and companion
Forms are available in Adobe Acrobat portable document format
(pdf) unless otherwise indicated. If you do not already have
Acrobat, please see the Web Tool Kit.
Medicaid is a state administered program and each state sets its
own guidelines regarding eligibility and services. The State Plan
outlines how Medicaid is implemented in Indiana.