Contact Us

There are multiple ways to contact the vendors contracted to perform services on behalf of the Indiana Health Coverage Programs (IHCP).

  • TheRed star 3IHCP Quick Reference GuideRed star 3 lists telephone numbers and contact information for the various IHCP health plans and administrators. Find contact information for customer service, provider enrollment, pharmacy, managed care plans, and more.
  • The Provider Relations Field Consultants assist providers with enrollment, using Web interChange, solving problems, and so on.
  • The Web Site Feedback tool is a convenient way to submit comments about this website.

Policy Consideration Request

The IHCP has a specific process for members, providers, or other interested parties who would like to submit a request for policy consideration. A Policy Consideration Request may be made to add coverage for a specific medical code, revise a provider code set, revise a current medical policy, or seek resolution to a general question or concern.

Written Correspondence

The Written Correspondence staff is available to research issues for providers who are experiencing difficulty in receiving fee-for-service claim payments. Please note that corrected claim forms and requests for hearings and appeals cannot be submitted via email, but should be submitted via standard mail to the appropriate mailing address.

Email Written Correspondence

Frequently Asked Questions

Before contacting us, please review the top 10 frequently asked questions.