Contact Us

Do you need to get in touch with the Indiana Health Coverage Programs (IHCP)? Here are the best ways to contact us:

Red star 3 The IHCP Quick Reference Guide Red star 3

The best way to find the right person to answer your question is to check the IHCP Quick Reference Guide. Whether your question relates to members or providers, or you are looking for answers about claims, provider enrollment, pharmacy, or managed care, the IHCP Quick Reference Guide can help. The quick reference also provides the telephone number for IHCP Customer Service.

IHCP Website Feedback Tool

The IHCP Website Feedback Tool is a convenient way to submit comments about Take a few minutes and let us how we're doing!

Policy Consideration Requests

The IHCP has a specific process for members, providers, or other interested parties wanting to submit a request for policy consideration. You may submit a Policy Consideration Request to add coverage for a specific medical code, revise a provider code set, revise a current medical policy, or seek resolution to a general question or concern.

Claim-Related Inquiries

Fee-for-service claims ‒ For contact information about the following topics, see the IHCP Quick Reference Guide:

  • Paper claims (mail only)
  • Claim inquiries (telephone, mail, or email)
  • Claim administrative reviews/appeals (administrative review form and mail)

The Hewlett Packard Enterprise (HPE) Written Correspondence staff is available to research issues for providers experiencing difficulty in receiving fee-for-service claim payments. Please note that corrected claim forms and requests for hearings and appeals cannot be submitted via email, but should be submitted via standard mail to the appropriate mailing address - see the IHCP Provider Quick Reference for the correct address.

Your HPE Provider Relations field consultant can also help with questions about provider enrollment, electronic claim submission (including using Web interChange), and general problem solving.

Managed care claims - For information about managed care claims, contact the managed care entity with which the member is enrolled - see the IHCP Quick Reference Guide for contact information. You may also contact the managed care provider relations representative for your area:

Electronic Claims Assistance

For issues or requests related to, password resets, or administrator changes, contact For Web interChange errors, call 1-877-877-5182.

Provider Enrollment

If you have questions about provider enrollment, enrollment status, or provider profile updates, call the HPE Provider Enrollment Unit at 1-800-577-1278, Option 2.

Frequently Asked Questions

Before contacting us, please review the top 10 frequently asked questions.